This article outlines how to pick up a call ringing on another user’s phone (directed call pickup).
Answer Another Ringing Phone: *97
No need to climb over chairs and sprint to your colleague’s desk to answer a call you know is important. This star code allows you to answer a call ringing on their phone (directed call pickup) while sitting peacefully at your desk.
1. While the other phone is ringing, dial *97 from your Jive phone.
2. Enter the extension receiving the inbound call.
Video Tutorial on Directed Call Pickup